Understanding 9-1-1

9-1-1 Emergency Assistance

All of our wireless guests that are registered with our service can dial 9-1-1 for assistance in the case of an emergency.  9-1-1 calls are automatically routed to the most appropriate public safety agency.    If you need to call 9-1-1, always provide your name, your wireless phone number and your specific location.   Wireless calls do not provide the emergency operator your actual location.   Please try to stay on the line for as long as the operator requires.   All calls to 9-1-1 are free so your account will be not charged for the call.   Once you have terminated your call, be sure to leave your phone on, in case the operator needs to call you back.  

Any call to 9-1-1 from your wireless phone is subject to the same limitations as any regular wireless call.   If you are located in an area that does not offer wireless coverage your call may not connect or the quality of your call may be affected.

Phase One of Enhanced 9-1-1

Phase One of Enhanced 9-1-1 will allow emergency operators to provide better assistance to people calling 911 on their cell phone.   Phase One will be available in most areas with 9-1-1 service and will provide emergency operators your approximate location, which will be determined by the nearest cellular tower handling the 9-1-1 call.

Phase Two of Enhanced 9-1-1

Phase Two of Enhanced 9-1-1 will provide emergency operators more accurate location information using a combination of the GPS (Global Positioning System) capability of your cell phone and the location of the nearest cell tower handling the 9-1-1 call.

Text with 9-1-1 (T9-1-1)
Text with 9-1-1 (T9-1-1) allows customers that are members of the Deaf, Hard of Hearing or Speech Impaired (DHHSI) community to communicate with an emergency 9-1-1 operators via text-message once they have registered for the service.

As of January 23, 2014 good2GO mobile will be T9-1-1 service ready across Canada (where local emergency 9-1-1 call centres have made the necessary upgrades to support T9-1-1 service). View 9-1-1 call centres roll out schedule of T9-1-1 service at www.textwith911.ca (English) or www.textoau911.ca (French).

Register for T9-1-1 service.

Accessible Devices for Customers using T9-1-1

To use the T9-1-1 service, users must have an eligible handset ( i.e. the wireless device must support voice and text simultaneously). Grey market or devices not sold by good2GO mobile retailers have not been tested and may not support T9-1-1 service.

All wireless devices launched since 2013 and the following wireless devices have been tested and found to support T9-1-1 service.